A multi-campus institution or franchise education provider has a specific chatbot problem a single-location business never faces: the same question — what does this program cost, is there financial aid, when does the semester start — has a different...

40% of enrollment inquiries go unanswered because admissions staff simply don't have the capacity to respond to everyone in time — not because the questions are hard, but because there are more of them than a small team can handle during peak inquiry season....

Renewal season for enrollment and admissions teams tends to land the same week as a dozen other deadlines, which is exactly why software renewals get rubber-stamped instead of reviewed. A team that carefully evaluated its student information system three years ago is...